Remote: Inbound Call Center Agent- March 10 Start Date Id-4019
Job Description
We are seeking skilled Traveler Support Counselors to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service and support to our travelers.
Why Choose Us?
• Comprehensive Medical, Dental, Vision & Life Insurance plans
• A generous PTO package with 16 days off and accruing more each year
• 11 paid holidays throughout the year
• A 401(K) plan with company match
Key Responsibilities:
• Manage inbound service calls, assisting customers with reservation changes, tour itineraries, payments, and inquiries
• Advise, book, and update airline reservations using code-based software
• Communicate detailed information to travelers about our products and policies
• Work effectively as an individual while maintaining a positive team spirit
• Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
Requirements:
• 2+ years of experience in a call center environment
• Proven track record of working in a remote call center setting
• Ability to multitask and navigate multiple computer systems
Remote Work Requirements:
• A hardwired internet connection (Wi-Fi not acceptable)
• A reliable telephone service through landline or VOIP
This is a remote position that requires candidates to be located in specific states across the US, including Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.
