Airline Category Manager, Amazon Travel & Events ID-5435
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. Are you excited about taking on the responsibility of working with a team that is focused on developing best-in-class travel programs for Tech Company employees? If so, we are currently seeking an experienced and dynamic Category Manager to bring their leadership and expertise to support the Supplier and Category Management function of the Amazon Travel & Events program. In this role we are seeking a customer obsessed Category Manager to help support the global team in their daily iniatives to deliver program support and to delight our customers.
The Airline Category Manager will be part of a team of Travel & Events supplier and category experts responsible for the effective execution and ongoing support large travel and event programs. This role will be responsible for activities including airline supplier management initiatives, customer loyalty and experience programs, internal project support and delivering a customer experience to support the firm’s business travel program objectives.
Key job responsibilities
• Support Amazon Travel & Events supplier spend and program strategies in accordance with business strategies and program goals
• Assists the Global Category Leader(s) with customer experience issues impacting the program and preparing resolution recommendations
• Enhances the employee experience by supporting value creation projects which may require change management, stakeholder alignment, and relationship management with global suppliers.
• Supports internal teams on sourcing events from requirement building through program implementation
• Supports cost and savings analysis which analyze the impact of decisions, shows alternative options and decision criteria including cost estimates and supplier recommendations
• Participates in the design and development of strategic plans, roadmaps, budget and resource planning; working closely with leadership to align to broader strategies
• Contributes to the creation of white papers, strategic plans and business reviews to inform, influence decisions and gain agreement from key stakeholders and leadership
• Develop and maintain strong relationships with internal and external partners to share and leverage best practices and drive innovation (e.g., finance, procurement, legal and other business teams)
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• Assist in implementing new travel tools, monitoring adoption and tracking areas of improvement
• Assist with travel communications and any travel related marketing activities
• Performs market research to discover new suppliers and qualify existing suppliers
• Reporting and tracking productivity metrics for the global travel projects
About the team
The mission of Amazon Travel & Events is to make travel and events easy, for everyone, everywhere, every time by providing world class solutions to our customers that support the company's goals. We get there by prioritizing our initiatives to deliver the following:
Customer Experience, mapping customers' needs to services and solutions that enable productivity, personalization and employee well-being
Risk Reduction, prioritizing risk mitigation and compliance to safeguard our customers and the company
Cost Management, influencing smart purchasing decisions that strike a balance between cost and productivity
Sustainability, implementing travel and event sustainability options that help deliver to the company’s carbon reduction goals
Basic Qualifications
5+ years of airline category management experience / travel and meeting supplier management
Ability to travel up to 15-20%
Proven track record of supporting travel initiatives and programs
Experience with remote team settings
Organizational and analytical skills, excellent written and oral communication skills, including experience in strategic business discussions that require the ability to form a strong point of view
Preferred Qualifications
Bachelor's Degree or equivalent
Innovative, hands-on, results-oriented, great use of process improvements and ability to meet tight deadlines
Comprehensive understanding of the travel and meeting industry ecosystem
Experience with travel and meeting supply base, travel technologies, and meetings management systems
Proficient with Microsoft Office (Word, Excel, PowerPoint), and project management tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
