supervisor, Partner Contact Center (Remote) ID-5432
Job Description
<em>The pay range for this role may be narrower, depending on where the work is performed.<br><br></em><strong>Now Brewing – supervisor, Partner Contact Center! #tobeapartner<br><br></strong>From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.<br><br>As a supervisor in the Partner Contact Center, you will lead an analyst team in our human resources contact center, which supports our retail and retail support partners across North America. You’ll ensure smooth operations and a world-class partner experience for your team and the partners we serve.<br><br><strong>As a supervisor, Partner Contact Center, you will…<br><br></strong><ul><li> Manage day-to-day contact center operations through the application of policies, procedures, and performance standards to ensure delivery of a world class partner experience.</li><li> Support partner and team performance through goal setting, coaching and regular performance and development conversations.</li><li> Work cross functionally with partnering business units to resolve escalated situations involving partner concerns and systematic issues.</li><li> Create developmental opportunities for partners to strengthen their capabilities and encourage growth throughout Starbucks.<br><br></li></ul><strong>We’d Love To Hear From People With<br><br></strong><ul><li> Supervisory experience, 4 years</li><li> Experience working in a customer service or contact center environment, 3 years</li><li> Project management or related experience, 3 years</li><li> Human Resources experience preferred, 2 years<br><br></li></ul>From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock <br>If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.<br><br><strong>Join us and inspire with every cup. Apply today!<br><br></strong><em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<br><br></em><em>We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.<br><br></em><em>Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.<br><br></em
