Manager, Travel Tech Solutions, Amazon Travel and Events ID-5433
Description
The Manager of the Travel Technology Solutions team drives digital transformation and owns the strategic roadmap for innovative capabilities across our global travel program. The team this role leads is creating the foundations for next-generation program goals in spend management, sustainability, customer experience, and risk management, while revolutionizing how we approach traditional corporate travel challenges. We're focused on delivering consumer-grade digital experiences that drive adoption and satisfaction across our global workforce.
As a program, we recognize that transforming corporate travel requires solutions beyond standard "off the shelf" offerings. We strategically leverage Amazon/AWS technologies to build strong foundations for exceptional user experiences, while partnering with vendors to address specialized needs in content, service delivery, and localization. Our approach combines the best of build and buy decisions to create a travel program that sets new standards for the industry and supports Amazon's mission of being earth's most customer-centric company.
Key job responsibilities
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- Manage and develop a team of travel technology solution specialists and business analysts to own requirements, implementation, adoption, integration, and optimization projects.
- Define roadmap for technology solutions that enable our goals for the Amazon travel program, one which embraces the most innovative technologies and security/privacy standards.
- Collaborate with program stakeholders across Amazon business, finance, and technology teams to ensure strategy, priorities, and user experience design are raising the bar for program service and capabilities.
- Manage third-party technology vendor relationships to deliver to program priorities.
- Create narratives in line with Amazon writing culture to define plans for executing projects aligned to strategic priorities.
A day in the life
As the lead of the travel tech functional area, your day involves leading a team of specialists who challenge traditional travel technology boundaries, creating seamless digital experiences that set new industry standards. You'll identify opportunities to streamline the traveler self-service experience, champion innovative solutions, and develop roadmaps that transform typical corporate travel into an intuitive, consumer-grade digital experience. Working with stakeholders globally, you'll ensure our digital platforms are sophisticated yet simple, secure yet flexible, and scalable yet personalized. If you're passionate about redefining the future of business travel technology, this role is for you.
About The Team
Amazon Travel & Events (AT&E) manages Amazon’s global travel and event programs across all business units and operating countries. AT&E’s mission is to make travel and events easy, for everyone, everywhere, every time by providing world-class solutions to our customers that support the company's goals.
Basic Qualifications
- 5+ years' experience working with managed corporate travel programs and systems.
- Experience with foundations of GDS, NDC, OBT, and TMC functionality.
- Experience leading cross-functional teams based in multiple locations
- Demonstrated experience building, implementing, and enhancing travel booking, trip management, or traveler engagement systems for global corporate travel programs
- Bachelor's degree or equivalent practical experience
- Proven track record of stakeholder management and cross-functional collaboration
Preferred Qualifications
- Experience identifying and implementing emerging travel industry solutions that challenge traditional approaches to corporate travel management.
- Experience leading digital transformation initiatives that modernized traditional travel processes, demonstrating measurable improvements in user experience and program efficiency.
- Track record of successfully partnering with technology teams to deliver innovative solutions in enterprise environments.
- Proven ability to translate complex business requirements into clear technical specifications and manage their implementation through third-party vendors.
- Experience utilizing data analytics to drive program improvements and demonstrate business value to stakeholders.
- Strong background in change management and driving adoption of new digital solutions across global organizations.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,200/year in our lowest geographic market up to $202,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
