Customer Care Executive Id-4010
Responsibilities:
- Handle customer inquiries and provide solutions promptly and professionally via phone, email, or chat.
- Assist customers with order placements, tracking, cancellations, and returns for Zomato or Flipkart services.
- Educate customers about product features, promotions, and policies to enhance their overall experience.
- Troubleshoot and resolve customer complaints or issues effectively, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions using CRM systems.
- Collaborate with other team members and departments to address customer concerns and improve service delivery.
- Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers.
- Adhere to company guidelines and standards for quality, productivity, and compliance with data security regulations.
- Participate in training sessions and ongoing professional development to enhance job performance and skills.
- Uphold a positive and professional attitude while representing the Teleperformance brand and fostering customer loyalty.
Requirements:
- Experience: Freshers Welcome.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent communication skills in English (verbal and written); proficiency in additional languages is advantageous.
- Strong interpersonal skills with the ability to empathize and communicate effectively with diverse customers.
- Basic computer skills and familiarity with CRM software or similar tools are preferred.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Flexibility to work rotational shifts, including evenings, weekends, and holidays as required.
- Reliable internet connection and a suitable home workspace conducive to remote work.
- Commitment to meeting performance targets and delivering high-quality service to customers.
- Positive attitude, team player mentality, and willingness to adapt to changing business needs.
