Operational Excellence Specialist - General Motors Insurance ID-8485
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
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GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
This position will be posted until filled.
Responsibilities:
The Operational Excellence Specialist is responsible for all support functions including but not limited to research, issue resolution, and business partner support for the Customer Experience (CX) organization. The Operational Excellence Specialist is also responsible for creating and maintaining business process procedures and job aids for various teams within Customer Experience. This includes quality assurance review of various CX functions and updating procedural documentation as necessary. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments including Product, State Management, Compliance, etc. Achieving optimal business results and department objectives in this position directly affects the financial results of the company. This position is responsible for providing superior service to both internal and external partners while ensuring vendor and departmental activities do not adversely impact customer wellbeing.
About the role
- Perform compliance reviews of, develop and maintain departmental documentation as directed by management
- Maintain a strong working knowledge of Customer Experience processes and departmental functions
- Document “non-compliant” items/workflows and assist management with remediation in order to reduce risks
- Work directly with internal and external partners in the documentation and remediation of compliance related issues as directed by management
- Seek to improve efficiencies by initiating and sharing ideas with Leadership for process and quality improvements
Qualifications:
What makes you a dream candidate?
- Working knowledge of insurance industry
- Working knowledge of state and federal guidelines
- Completion of or current participant in process improvement certification courses preferred
- Ability to work in a fast paced environment in a leadership position and have strong problem solving skills
- Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions
- Excellent written and verbal communication skills and attention to detail to interact with all levels of team members and senior management
- Ability to analyze, judge, and prioritize work responsibilities to meet demanding deadlines
- Must have a track record of excellent reliability, dependability and ownership skills
- Ability to quickly learn and thoroughly understand complex tasks and system/data dependencies
- Proficient in technology systems such as Excel, Word, Visio and Outlook
- Experience with Data Bricks and Power BI
- Ability to be assertive, provide direct feedback, and hold others accountable in a professional manner when necessary
- Must have a drive for continuous learning by being resourceful, proactive and engaged
Experience
- High School Diploma or equivalent required; Bachelor’s Degree in related field or equivalent experience preferred
- 3+ years experience in business operations, preferably in an analytical capacity required
- 2+ years Experience supporting management in writing operational procedure/policy documentation preferred
- 2+ years Experience working in a corporate office environment in a business support/enabling role preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
#LI-remote #LI-CH1 #gmfjobs
Salary: The base salary range for this role is: USD $60,900.00 to $112,700.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
