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Airport Guest Service Agent - San Jose - Part-Time ID-8635

About the position

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world! Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gates. They possess exceptional communication skills, thrive in a fast-paced environment, and are willing to lend a helping hand. This position is represented by a union collective bargaining agreement, and the current pay for this position is $20.80 per hour. Flight benefits are offered. This position is part-time with a minimum of 15 hours per week scheduled. Work schedules are awarded based on seniority, and new hires are awarded their initial shift based on operational need. Candidates successful in the interview process may be invited to paid classroom training at the SJC training room, which is held Monday - Friday, 8 hours per day. The work schedules are set but may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need. Each shift is 4 - 6 hours and could be extended to 8 based on operational need. Shifts start as early as 4:00am and end as late as 1:00am.

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Responsibilities

  • Provide exceptional customer service to guests at the ticket counter and gates.
  • Assist guests with check-in and boarding processes.
  • Communicate effectively with guests and team members in a fast-paced environment.
  • Handle guest inquiries and resolve issues promptly and professionally.
  • Ensure compliance with safety and security regulations at the airport.

Requirements

  • Legally authorized to work in the United States.
  • Minimum age of 18 years old.
  • Possess a high school diploma or equivalent education.
  • Ability to lift up to 70 lbs. when checking in guests' bags.
  • Ability to work any shift awarded based on operational needs.
  • Ability to complete pre-employment drug test and random drug testing if hired.
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements.

Nice-to-haves

  • Airline experience
  • Customer service experience in the hospitality industry

Benefits

  • Paid training
  • Flight benefits
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