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Customer Service and Sales Representative - Remote ID-8638

Job Description

BMOC GROUP We help individuals and organizations to drive growth. We do this by helping you achieve your goals and focusing our efforts on what needs to be done; first by understanding how you and your organization functions before any recommendations or action plans are developed. Second, by ensuring your goals are accomplished, not ours. It is through this relationship that our partnership is successful.
Business management is a continuous process, so is planning and goal accomplishment. Planning up front reduces waste of scarce resources and provides you with a clear path to follow to realize your dreams.

 

Join our BMOC GROUP work from home customer service representative team if
you reside in 41 out of 50 states. We cannot accept applications for
residents of AK, CA, CO, HI, IL, MA, MD, NY or WA or outside of the
United States.

As a BMOC Customer Experience Champion, You'll Enjoy

What You'll be Doing
Do you have a passion for helping others and giving them peace of mind?
Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you'll

  • Assist
    individuals in understanding their coverages and selecting the right
    products, services and best solutions to meet their personal needs
  • Be
    providing full lifecycle customer service and sales where you could
    accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

  • High speed internet access ( >15 mbps)
  • Aptitude,
    self-discipline and tenacity to be learn about what it takes to become a
    licensed insurance associate including passing the state licensing exam
    (and yes we will help those who take it seriously and accept our
    coaching are extremely likely to pass on the first try a few have to
    take it again and yes... we'll help you through that too!)
  • Ability to maintain and follow strict personal privacy for customer information
  • Strong customer service orientation
  • High school diploma or equivalent is the minimum and with education more is better
  • Handy with MS Windows and other computer applications

Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job, as outlined above. Examples include: operating a computer, a phone, and other office machinery, driving to households; walking from car to household; thinking, learning, and concentrating effectively and frequently communicating with other people, both within BMOC GROUP and outside of BMOC; frequently moving about inside and travel between households; ability to handle the stress associated in meeting frequent, multiple and tight deadlines;, ability to work a varied schedule, including evening and weekend hours based on project needs; consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance.
At BMOC GROUP, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, and life insurance access to retirement savings programs such as a 401(k) plan and a health savings account, financial assistance with infertility treatments, an employee assistance program, and numerous other offerings to support a healthy work-life balance.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per BMOC GROUP procedure 4.2.1.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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