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Pharmacy Technician - Triage - TX Remote ID-5443

Full Job Description

Title: Triage Technician

Location: Remote, if outside the Austin area (Hybrid if in the Austin area)

Hours: Fixed 8 hour shift between 7am-6pm (set by manager)

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Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!

We are proud to offer:

  • Competitive compensation
  • Comprehensive healthcare benefits
  • 401(k) retirement plan
  • Paid time off
  • An awesome work environment
  • Opportunities to advance and grow your career
  • And More!

Triage Technician Duties and Responsibilities:

  • Build and maintain relationships with nurses, physicians, and caregivers
  • Manage incoming phone calls and emails
  • De-escalate and troubleshoot issues for customers
  • Update consumer profiles and medication administration records
  • Process prescription refills
  • Submit electronic insurance claims and work rejections
  • Work with prescribers to clarify prescriptions and obtain refill approvals

Required Skills/Abilities:

  • Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize responsibilities
  • Positive personality who easily builds rapport through the phone/email
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • Experience with FrameworkLTC and DocuTrack preferred but not required
  • Must possess a valid Texas State Board of Pharmacy Technician License
  • Current Texas State Board of Pharmacy Technician License
  • Understands basic pharmacy language to interpret prescriptions
  • Can perform pharmacy calculations

Physical Requirements:

  • Must be able to withstand long hours of computer screen time and phone conversations

Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

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