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Remote Bilingual Contact Center Representative – Full Time & Part Time ID-5470

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is looking for Remote Bilingual Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. Are you ready to upgrade your job into a fulfilling career?

This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support.

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Contact Center Hours of Operation:

6:00 a.m. – 12:00 a.m. EST (5:00 a.m. – 11:00 p.m. CST)


 

Full-time positions work 40 hours per week with full benefits offered. Plus, a 75% tuition discount from Regent University is available upon hire!

Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation.


 

We have openings for English and Bilingual (English/Spanish) positions. Bilingual language Representatives are paid $15.25 per hour.


 

Remote Requirements:

  • Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
  • Must have router available to hardwire into computer equipment provided by CBN.
  • Must maintain distraction-free home office


 

The successful candidate will have the following qualifications:

  • 1+ years of experience as a contact center agent or similar customer service-related work
  • Excellent ability to effectively interact with callers and consistently perform contact center processes
  • Knowledge of the Bible and ability to pray concise, Scripture-based prayers
  • Strong listening skills with ability to verbally empathize with others
  • Fluent bilingual English/Spanish language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
  • Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
  • Ability to maintain a distraction-free home office environment
  • Ability to maintain consistent access to a high-speed cable or fiber internet router
  • Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
  • Ability to work in a structured, fast-paced environment, and adapt quickly to change
  • Coachable with ability to accept feedback, apply guidance, and improve performance
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
  • Strong ability to maintain consistent punctuality and attendance
  • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
  • Self-motivated with ability to work independently as well as be an effective member of a team
  • Flexible with ability to work well under pressure and consistently meet performance metrics
  • Good manual dexterity with ability to sit for extended periods of time at a computer workstation
  • Ability to work weekends and holidays are required


 

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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