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Part-time Customer Service Representative ID-5502

Full Job Description

Job description

As a Fusion CX Part-Time Work at Home customer service associates, you will be handling Inbound calls from customers to resolve inquiries.

Description-

The program is a privately owned customer experience technology company. The company thrives using technology, AI and creativity - all with the human touch of our associates, infusing every interaction with their heart and soul. This is where you come in! Bringing your sparkle and smarts to transform how the world's leading brands talk to their customers. Ready to make your mark in a role that truly matters? Join our Team to shape the future of customer experiences, one conversation at a time.

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Key Roles and Responsibilities:

  • Must have excellent interpersonal and customer service skills
  • Must be highly reliable and able to work schedule consistently
  • Ability to multi-task while receiving inbound calls
  • Ability to speak clearly with good verbal communication skills.
  • Ability to record relevant information correctly and completely.
  • Must type 30 WPM
  • Data Entry Skills
  • Excellent problem-solving skills
  • Ability to forge strong relationships by creating connections through multiple touchpoint.

Must be flexible to work night shifts ranging from 6pm - 12am after training.

Training will be completed within 3 days (It will start at 9am on the first day, 1pm for the following 2 days of Training)

Experience level:

  • 1 year customer service background
  • 6 months Call Center experience

Requirements:*

  • High School Diploma or equivalent
  • Ability to work from home
  • USB Headset

· You must have your own Computer equipment (Computer, Monitor, Keyboard, Mouse, etc.) provided by the agent meeting the following requirements: a. Processor: 2 Ghz or faster, i5 minimum b. 8GB of RAM minimum but 16GB preferred

· Windows 10 (64Bit) or newer with current OS patches (last15days); or Windows 10 32bit

  • Must pass pre-employment testing
  • Background verification must be completed prior to Training.

Benefits:

  • 401(k)
  • Dental Insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
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