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(Remote/No Experience) Amazon Entry Level Live Chat Support - job 1 of 2 Id-4833

Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we strive to deliver innovative solutions tailored to our clients' needs. Our remote team fosters a collaborative and supportive work environment, where every team member plays a vital role in our success. Join us as we continue to grow and serve our clients with excellence.Job Overview:We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for individuals looking to start their career in customer service. You will be responsible for providing exceptional support to our customers via email and chat, ensuring their inquiries are addressed promptly and accurately.Key Responsibilities:- Respond to customer inquiries through email and chat platforms in a timely and professional manner.- Assist customers with issues related to our services, products, and account management.- Maintain accurate records of customer interactions and transactions in our database.- Collaborate with team members to resolve complex customer issues and escalate when necessary.- Provide product and service information to customers, guiding them through our offerings.- Participate in training sessions to enhance your product knowledge and customer service skills.- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.- Contribute to the continuous improvement of our support processes and customer experience.Requirements:- High school diploma or equivalent; associate degree is a plus.- Excellent written communication skills with a strong attention to detail.- Basic understanding of customer service principles and practices.- Proficient in using computer systems and software applications, including email and chat platforms.- Ability to multitask and manage time effectively in a remote work environment.- Strong problem-solving skills and a willingness to learn.- Previous customer service experience is a plus, but not required.Benefits:- Competitive salary with opportunities for advancement.- Flexible working hours, allowing for a healthy work-life balance.- Comprehensive training program to develop your skills and knowledge.- Supportive remote work environment with a collaborative team culture.- Health, dental, and vision insurance options.- Paid time off and holidays.-

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Opportunities for professional development and growth within the company.How to Apply:If you are ready to embark on your career in customer support and join a dynamic team at Oceanwide Repair LLC, please submit your resume and a cover letter detailing your interest in the position. We look forward to hearing from you!Oceanwide Repair LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $60.00/hour.About Oceanwide Repair: Oceanwide Repair is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://oceanwiderepair.com/.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.Powered by Homebase. Free employee scheduling, time clock and hiring tools.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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