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Part-Time Customer Service Representative Id-1757

Description

• Location: Remote, USA Based • Hours: Flexible 3-5 hours per day • Contract Duration: 3-6 months, with the potential to extend • At The Speaker Lab, we empower individuals to Get Booked & Paid to Speak by providing clarity, confidence, and a clear path to build a professional speaking business. • We’re a 100% virtual, fast-growing company, and we’re expanding our team to maintain our culture and drive performance as we scale. • We’re seeking a proactive, energetic, and solution-driven Part-Time Customer Service Representative to deliver exceptional support to leads, students, and partners. • The ideal candidate is customer-focused, thrives in a fast-paced environment, and has a knack for resolving issues quickly and efficiently. • This role will prioritize speed to lead and quick resolution times while fostering strong relationships with our customers. • It’s an opportunity to make an impact on the front lines of customer service, with room for growth into a full-time position.

Requirements

• Speed to Lead: Act as the first point of contact for leads, responding quickly to inquiries via HubSpot, email, and chat to maintain high response times. • Relationship Building: Provide exceptional, empathetic support that encourages trust and long-term engagement with TSL programs. • Issue Resolution: Resolve technical and program-related questions, escalating complex issues as needed while ensuring timely follow-up. • Proactive Problem Solving: Identify trends in customer inquiries and suggest upstream solutions for repetitive issues. • Documentation: Maintain accurate and organized records in HubSpot, ensuring all customer interactions are tracked, updated, and resolved. • Internal Collaboration: Communicate effectively with team members via HubSpot and Slack, and escalate unresolved or high-priority issues to ensure smooth operations. • Video Support: Use video tools like Zoom and Loom to provide clear guidance on more complex topics when needed. • Cross Departmental Expert: Work across all departments within TSL to understand who can help answer questions in the most efficient ways - you will be an internal networking expert.

Benefits

• Competitive hourly pay. • Flexible schedule with remote work. • Initial 3-6 month contract with the opportunity to extend. • Partial Internet Reimbursement

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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