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Delta Airlines Customer Service Advocate - Home-Based Job ID-6170

Description

As a Customer Service Advocate at Delta Airlines, you will be responsible for providing exceptional support to customers through various communication channels, including phone, email, and chat. You will assist customers with flight bookings, schedule changes, inquiries, and troubleshooting, ensuring they have a seamless and pleasant experience while traveling with Delta.

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This home-based position offers flexible scheduling and an opportunity to work with a globally respected airline.

Key Responsibilities

  • Assist customers with flight reservations, cancellations, and changes.
  • Handle customer inquiries regarding baggage, travel policies, and general flight information.
  • Resolve passenger concerns and provide troubleshooting support for booking issues.
  • Offer information about Delta’s services, promotions, and travel packages.
  • Ensure a positive experience by addressing customer concerns and providing timely solutions.
  • Maintain accurate records of customer interactions and service outcomes.
  • Work collaboratively with internal teams to ensure efficient and high-quality service delivery.

Skills & Qualifications

  • Previous customer service experience in a call center or similar environment preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask and handle a high volume of inquiries in a fast-paced environment.
  • Proficient with computer systems, Microsoft Office Suite, and customer service platforms.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently in a remote setting and stay organized.
  • Flexibility to work evening, weekend, and holiday shifts.
  • Reliable internet connection and a quiet home office setup.

Benefits

  • Competitive hourly pay ($18 - $24 per hour).
  • Flexible remote work options with a set schedule.
  • Paid training and career development opportunities.
  • Employee travel perks and flight discounts.
  • Health, dental, and vision insurance for eligible employees.
  • Supportive and inclusive company culture.

How to Apply

If you are passionate about providing exceptional customer service and are interested in a remote role with Delta Airlines, submit your resume along with a cover letter highlighting your relevant experience and why you're a good fit for the position.

Delta Airlines is an equal opportunity employer and values diversity and inclusion in the workplace. Applicants from all backgrounds are encouraged to apply.

Join Delta Airlines today and help make a difference in the lives of travelers around the world—all from the comfort of your home. Apply now!

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1. HOW DO YOU PLAN YOUR DAY?

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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8. HOW TO PRIORITIZE WORK?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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