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Public Safety Dispatcher I-III ID-6236

EXAMPLES OF DUTIES

Duties may include, but are not limited to the following:

Public Safety Dispatcher IImay do all of the duties above plus:
  • Assist in training as needed
  • Other related duties as assigned
Public Safety Dispatcher III is the advanced journey level class in the Public Safety Dispatcher series.  Positions at this level are distinguished from the Public Safety Dispatcher II by the level of responsibility assumed, complexity of duties assigned, independence of action taken.  Employees perform the most difficult and responsible types of duties assigned to classes within this series including training new and less experienced dispatchers, performing administrative work, maintaining systems and databases and acting as lead worker.  Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility.

 

QUALIFICATIONS & SPECIAL REQUIREMENTS

 

EDUCATION and EXPERIENCE:

Dispatcher I - 

  • High school graduate or equivalent
  • Six months of public contact experience
  • Experience as a Public Safety Dispatcher Trainee or related experience is preferred

Dispatcher II -

  • High school graduate or equivalent
  • A minimum of two years of experience as a Public Safety Dispatcher or closely related experience
  • Must have successfully completed a dispatch training academy and training program

Dispatcher III -

  • High school graduate or equivalent
  • A minimum of four years of experience as a Public Safety Dispatcher or closely related experience
  • Must have successfully completed a dispatch training academy and training program

KNOWLEDGE OF: 

  • Standard broadcasting procedures and rules associated with the operation of a law enforcement communication network
  • Proper operation and care of radio communication, CLETS, and telephone equipment
  • California Penal, Vehicle, Health and Safety, and Criminal Codes, and County Codes
  • General geography of the county
  • Modern office methods, procedures, and purposes of law enforcement recordkeeping activities
  • Basic organization and operation of a law enforcement department
  • Receptionist and telephone techniques

ABILITY TO:

  • Effectively apply standard broadcasting procedures and rules associated with the operation of a law enforcement communication network
  • Exercise good judgment in emergency situations
  • Perform a variety of clerical tasks such as filing, recordkeeping, typing, and report preparation
  • Exercise independent judgment and work with a minimum of supervision
  • Remember names, locations, and numbers
  • Read maps quickly and accurately
  • Type at a speed sufficient to perform assigned duties
  • Understand and carry out oral and written directions
  • Spell correctly and use good English grammar
  • Speak in a clear, understandable voice
  • Meet standards of hearing acuity
  • Speak and write effectively
  • Organize work effectively
  • Do a high volume of work amid interruptions
  • Work cooperatively with co-workers and others contacted in the course of work
PHYSICAL: 
  • Must have ability to work in a busy office environment with the ability to sit for extended periods
  • Stand, walk, kneel, stoop, squat, twist, and lift and carry up to 25 pounds 
SPECIAL REQUIREMENTS:
  • Must successfully complete a standard law enforcement pre-employment background and psychological evaluation
  • Public Safety Dispatcher I must successfully complete a dispatch training academy and training program during one-year probationary period
  • Must be available to work day, swing, and graveyard shifts, weekends, and holidays
  • You may be required to drive a motor vehicle in the course of employment and must possess a valid operator’s license issued by the State Department of Motor Vehicles
  • Position may be required to serve as a Disaster Service Worker during a County emergency.

 

SUPPLEMENTAL & AGENCY INFORMATION

 

THIS RECRUITMENT MAY ESTABLISH AN ELIGIBILITY LIST THAT MAY BE USED FOR ONE YEAR FILLING COUNTYWIDE VACANCIES THAT MAY OCCUR IN THIS JOB CLASSIFICATION AND SALARY RANGE

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