Customer Support Specialist for Factory Software Id-3514

Job Overview

We are seeking a highly motivated and skilled professional to join our team as a Customer Support Specialist for Factory Software. This individual will play a critical role in supporting the operational health of systems that manufacture our cars, superchargers, and energy storage.

The ideal candidate will possess a unique blend of technical expertise, exceptional interpersonal skills, and a strong ability to problem-solve. You will work closely with software developers and users on the production floor to identify and resolve issues in real-time.

Key Responsibilities:

  • Collaborate with cross-functional teams to integrate MES and ERP applications seamlessly.
  • Direct communication with software developers and users to understand issues and provide effective solutions.
  • Manage and resolve tickets received from Factory Software users across all North American factories and warehouses efficiently.
  • Create temporary workarounds for immediate solutions when a permanent fix is not available.
  • Develop comprehensive troubleshooting guides and provide training to empower users to resolve issues independently.
  • Implement automation and monitoring systems to optimize factory software utilization.
  • Lead incident commanders for production-critical calls requiring coordination with cross-functional teams.


Requirements:

  • Bachelor's degree in an engineering field or equivalent experience with exceptional technical ability.
  • Willingness to work a 4-day 10-hour shift schedule, including potential night shifts.
  • A minimum of 2 years of support engineering experience.
  • Proficiency in SQL and at least 1 year of experience with Python, Go, or other software development languages.
  • Experience with monitoring tools like Prometheus, Grafana, Splunk.
  • Ability to understand complex integrated systems and their dependencies.
  • Excellent interpersonal skills, energetic, and self-motivated.
  • Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and meet deadlines.
  • Well-versed in Microsoft Applications (Excel, Word, PowerPoint).


Benefits:
As a full-time Tesla employee, you are eligible for various benefits from day one of hire, including competitive pay, medical plans, family-building benefits, dental and vision plans, healthcare and dependent care FSAs, 401(k) with employer match, employee stock purchase plans, and more.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts