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Virtual Customer Service-AP ID-9205

Job Category: Work From Home- Full Time 

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required:

Communication Skills:

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  •  Excellent communication skills (written and verbal)
  •  Ability to communicate correctly and clearly with all customers
  •  Excellent documentation skills
  •  Good comprehension skills ability to clearly understand and state the issues customers present
  •  Ability to concentrate follow customers issues without distraction to resolution
  •  Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  •  Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  •  Ability to use a desktop computer system
  •  Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  •  Excellent typing skills
  •  Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  •  Demonstrates an ability to successfully navigate websites
  •  Demonstrates a proficient knowledge of email applications
  •  Demonstrates an ability to learn in various media
  •  Ability to successfully adapt to changes in the work environment

Customer Focus:

  •  Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  •  Ability to empathize with and prioritize customer needs
  •  Demonstrates interpersonal skills with a diverse customer base
  •  Demonstrates conflict resolution, negotiation, and de-escalation skills
  •  Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  •  Ability to determine customer needs and provide appropriate solutions
  •  Maintain regular and reliable attendance, including the daily schedule as assigned
  •  Flexible with the working schedule; may be expected to work weekends, holidays and events
  •  Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  •  Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  •  Ability to approach problems logically and rationally
  •  Action oriented and self-disciplined
  •  Organized and detail-oriented
  •  Ability to quickly and effectively prioritize work time in various departments to meet business need
  •  Ability to maintain composure in highly escalated situations
  •  Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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