Summary of the full job description *Please note that although this position will be performed remotely, the candidate must reside in the Western United States. This remembers contender for the Pacific Time, Mountain Time, Arizona Time, Hawaii Time, and The Frozen North Time Regions.

We are not currently interested in candidates from the Bay Area. * Do you care about local businesses and want to help them expand? The Yelp Customer Success team is looking for a Customer Success Representative who is driven and dedicated to making our small business advertisers happy! As an individual from the Client Achievement group, you will be focused on supporting, counseling, and holding our publicists post-deal. We’d very much want to have you apply, regardless of whether you believe you meet each and every prerequisite here. At Yelp, we don’t just want people who tick all the boxes; we want great people as well.

What you’ll do:
You will assist with fortifying Cry’s income maintenance by giving outstanding and ideal client care
You will counsel and instruct Cry promoters by noting a high volume of inbound calls and messages
You will show clients the worth of Howl by featuring their venture returns through promotion execution measurements
You will end up being a specialist in Howl’s publicizing arrangements and adjust item proposals rapidly to suit client needs – posing examining inquiries and taking care of complaints will be basic to your prosperity
You will serious areas of strength for show abilities, both remotely with clients and inside with other Howl workers
You will stay coordinated and proficient in a speedy climate
You will reliably accomplish/surpass month to month objectives

We offer three different shift times in each particular time region: 8-5, 9-6 or 9:30-6. Assignments will be determined based on performance and preference quarterly, and schedules will be selected.

What you need to do to succeed:
You have experience in account management, sales, advertising, or small business (preferred) You have a love for local businesses and understand their importance to local economies. You have excellent time management and organizational skills with the ability to track and complete numerous details. You have the ability to handle difficult conversations with business owners in a professional, solutions-oriented manner.

You have the ability to strike a balance between consulting and supporting as needed. You are willing to receive and implement feedback. You have the ability to embrace a fast-paced and constantly changing environment
Starting on your first day: Flexible spending account, 401(k) retirement savings plan, employee stock purchase plan, and work from home reimbursement make up the base salary, which is $50,000, in addition to performance-based incentives.

Mental health support and services through Modern Health 15 days of paid time off (which begins on the date of hire and increases with more than two years of tenure thereafter), 12 paid holidays, including one floating holiday, and 7 paid wellness days race, age, sexual direction, orientation character, religion, incapacity, and schooling — and those are only a couple. We are aware that teams and products benefit from diversity of perspective. “Playing Well With Others” and “Authenticity” are two of our core values that form the foundation of our diversity initiatives.

We’re pleased to be an equivalent open door boss and consider qualified candidates regardless of race, variety, religion, sex, public beginning, lineage, age, hereditary data, sexual direction, orientation character, conjugal or family status, veteran status, ailment or incapacity.

The location and experience of an individual are just two of the many factors that can influence the offered salary.

In accordance with the law, we will consider qualified candidates with arrest and conviction histories for employment (including, for instance, the San Francisco Fair Chance Ordinance for San Francisco-based positions).

Note: Agency resumes are not accepted by Yelp. Please do not send resumes to any employee or recruiting alias. Fees associated with unsolicited resumes are not the responsibility of Yelp.
Benefits of Remote Jobs
Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs
Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.