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Technical Account Manager(s) (Remote | DoD) ID-5249

Job Description

Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)

About this role:

We are seeking professionals with experience in:
  • Technical sales and customer support.
  • Managing technical exploration documentation.
  • Platform One portfolio and services.
  • DevSecOps principles and practices.
  • Kubernetes and Docker containerization.
  • CRM technologies and Jira/Confluence for documentation and project management.


What will make you successful:

  • Maintain and support continuous customer support throughout the full customer lifecycle.
  • Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
  • Support customer onboarding and ensure accurate resource and solution stack provisioning.
  • Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
  • Provide technical guidance during annual renewal processes.


Who We Are:
  • Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
  • We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
  • Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
  • Our customers hail from a diverse, ever-growing list of industries.

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
  • 401K with 100% matching up to 6%
  • Highly competitive PTO
  • Great health insurance with large network of providers
  • Medical/Dental/Vision
  • Life Insurance, and short & long term disability
  • Industry-Leading Weekly Pay Schedule
  • Home office & equipment plan
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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