Smith & Wesson Customer Experience Agent - Maryville - American Outdoor Brands Corporation Id-3575

Description

Cultivating Exceptional Customer Experiences

We are looking for a skilled Customer Service Representative to join our team at American Outdoor Brands Corporation. As a key member of our team, you will be responsible for handling all order inquiries, both written and verbal, regarding existing or completed orders.

Primary Responsibilities:

  • Receiving verbal phone-in orders from customers and determining Smith & Wesson discounts, customer classification, and terms of sale.
  • Identifying and advising managers of problem areas, such as parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, etc.
  • Responding to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking, and returns.
  • Notifying customers about availability problems, unreasonable delays, and quantity errors.
  • Processing the replacement of handguns with authorization from the department manager.
  • Communicating with customers to meet delivery and maintain desired quality standards.
  • Making sensitive determinations on part orders to be sent free of charge under warranty.

Essential Requirements:

  • Minimum 1-3 years data entry and customer service experience required.
  • High School diploma/GED.
  • Strong typing skills (40WPM required; 50-60WPM preferred).
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
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