RN Healthcare Advocate (Remote 1099) Id-3803

Full job description

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

 

About the Role

As an RN Healthcare Advocate for Solace, you will work with Medicare patients throughout their healthcare journey.

In this role, you will navigate patients through difficult and complex health concerns to help them achieve their health and wellness goals while addressing Social Determinants of Health (SDOH). You’ll be an empathetic listening ear and an action-oriented guide who knows what to do to solve patient problems—and actually does it.


Please note that this is a 1099 role. You can choose to work part time or full time. The role is remote.


About Solace

By harnessing the power of human connection through technology, Solace is transforming healthcare in the U.S.


Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with professional health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.


Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our funding announcement in the WSJ here and our website at https://solace.health


What You’ll Do

  • Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique expertise in every interaction.

  • Build strong, trusting relationships with Medicare patients, where listening and empathy are the foundation for every interaction.

  • Be able to identify and prioritize Medicare patients’ needs and assist them to maintain a streamlined care continuum.

  • Develop comprehensive patient care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home.

  • Build the systems of the future in working with Medicare patients.


What You Bring to the Table

  • RN license in good standing.

  • Deep understanding of Social Determinants of Health and experience working with diverse patient populations.

  • Endless empathy for people, and a strong ability to fight for those who cannot.

  • Strong clinical skills paired with exceptional organizational abilities. You can balance multiple tasks and work under pressure without sacrificing clarity in your communications and documentation.

  • Pride in your technical savvy; you can quickly and fluently learn new systems and software.

  • An extreme bias toward action and execution.

  • A willingness to provide fearless feedback. You care about forging a system that empowers better patients outcomes, and are not shy about sharing your thoughts.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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