RIS PACS Administrator (Remote, Contract) ID-5265
Description
RIS PACS Administrator (Remote, Contract)
Are you a highly skilled and committed RIS PACS Administrator ready to take on an exciting opportunity for growth and impact? Our client, a prominent healthcare provider, is seeking a RIS PACS Administrator (remote, contract) who will be responsible for providing system support to radiology end-users, including radiology staff, radiologists, physicians and other stakeholders.
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Your primary tasks will involve troubleshooting and resolving system issues related to the Radiology Information System (RIS) and Picture Archiving and Communication System (PACS). The role will encompass both Level 1 and Level 2 support, as well as proper documentation of issues and resolutions. This remote position may require some travel to client sites as needed.
Type: Contract, Remote (may involve some travel)
Start: February 2025
Position Description:
• Provide technical support to radiology users, including radiology staff, radiologists, physicians and other key stakeholders, ensuring seamless system functionality.
• Troubleshoot, diagnose, and resolve RIS and PACS system issues, ensuring minimal disruption to workflow and patient care.
• Address and resolve Level 1 and Level 2 support requests, either remotely or via travel to client locations as needed.
• Document support activities and troubleshooting steps in the ticketing system, ensuring accurate records of issues, solutions, and follow-up actions.
• Work closely with internal IT teams and vendors to escalate and resolve more complex issues that require higher-level expertise.
• Provide end-user training and guidance on system usage, best practices, and troubleshooting common issues.
• Collaborate with Radiology leadership and other departments to ensure system integration and optimization for clinical and operational needs.
• Monitor system performance, identify potential issues, and proactively recommend improvements.
• Assist in system upgrades, implementations, and configuration changes as needed.
• Stay current on updates, patches, and enhancements to RIS/PACS systems, ensuring timely implementation and testing.
Requirements:
• Strong technical troubleshooting skills with a deep understanding of PACS, RIS, and medical imaging system workflows.
• Experience with system integration, networking, and database management.
• Excellent communication skills, both verbal and written, to interact with end-users and IT teams effectively.
• Ability to provide clear documentation of technical issues and resolutions.
• Strong customer service skills, with the ability to assist non-technical users in understanding complex issues.
• Ability to provide training and hands-on support during and after system implementations.
• Ability to work independently and remotely while managing multiple tasks efficiently.
• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or related field (or equivalent experience).
Desired Skills:
• Experience with Radiology Information Systems (RIS) such as McKesson, Cerner, GE Centricity etc.
• Experience with Picture Archiving and Communication Systems (PACS) like Philips, Fuji, Siemens etc.
• Knowledge of HIPAA regulations and healthcare IT security best practices.
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