Remote Live Chat Representative Id-3629

Job Description: We are currently seeking a Remote Live Chat Representative to join our team at Ryder System in Phoenix, Arizona. As a part-time entry-level position, this role will involve providing exceptional customer service through live chat support for our clients. The ideal candidate will have at least 1 year of experience in a customer service role, possess strong communication skills... and be able to work well under pressure. Responsibilities: - Respond to customer inquiries and provide information regarding products and services through live chat - Resolve customer issues and complaints in a prompt and professional manner - Collaborate with team members to ensure consistent and high-quality customer service - Document customer interactions and maintain accurate records - Stay up-to-date on product knowledge and company policies - Meet or exceed performance goals and metrics set by the company Requirements: - Driven and adaptable personality traits - Strong decision-making and leadership soft skills - Excellent verbal and written communication skills - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in typing and computer skills - Availability to work part-time hours, including weekends and evenings Benefits: - Dental insurance - Paid overtime - Remote work flexibility Working Environment: At Ryder System, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training opportunities and resources to enhance their skills and advance their careers. Equal Opportunity Statement: Ryder System is an equal opportunity employer and is committed to providing a diverse, inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to their individual backgrounds. Deadline to apply: July 20, 2024 Join our team and become a valuable member of our customer service department as a Remote Live Chat Representative at Ryder System! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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