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Patient Access Rep. - 100% Remote - Within WA Id-4367

Job description

A WELL ESTABLISHED MEDICAL PROVIDER HERE IN WASHINGTON STATE IS LOOKING TO HIRE ON A GROUP OF REMOTE PATIENT ACCESS REPS TO JOIN THEIR TEAM IN NOVEMBER FOR A 6-MONTH ASSIGNMENT!

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This is a 6-month assignment, can be a good foot in the door with this company!

100% Remote but Candidate must remain within 60-minute of Spokane or Renton, WA due needing to be able to pick-up equipment

Expected Interview Date :

Expected Start Date : 11 / 5

Pay : $17-19 / hr

Schedule : Can be an 8-hour shift between 7 : 30am-6pm PST Mon-Fri

  • Training is Mon-Fri 8-5

Equipment Provided - Computer, two monitors, keyboard, mouse, headset, and web cam

Description :

In this position you will perform general patient access and registration duties in "EPIC", such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. This position will be primarily supporting the Primary care Call Center.

Additional Skills & Qualifications :

2 years of customer service experience, (high end ie Nordstrom's / Marriott)

1 year call center experience, ideal 1 year working in a medical office admin type roles

Excellent Communication and Service service skills.

Quick thinker, willing to adapt, strong stress management skills

Computer savvy

High School / GED required

Work From Home Requirements :

A connection with 20Mb+ download and 8Mb – 10Mb upload speeds is REQUIRED.Must be able to hardwire to their internet modem and cannot access internet wirelessly.

Workspace Expectations :

Employees who work from home are required to have a quiet and private workspace in the home. We must protect PHI (Patient Health Information) at all times.Telecommuting should not be viewed or used as a substitute for dependent care. To dedicate full attention to work duties, telecommuters must make regular dependent care arrangements while telecommuting.This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.Agents are expected to join training and scheduled meetings with camera on.

Experience Level :

Entry - Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following :

Medical, dental & vision401(k) / RothInsurance (Basic / Supplemental Life & AD&D)Short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Transportation benefitsEmployee Assistance ProgramTime Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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