Management Trainee, Housekeeping Id-3334

January 29, 2025

Job Description

MANAGEMENT TRAINEE

Objectives

To groom, nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.

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Management Trainee Programme

Management Trainees (MT) will embark on a 12-month training programme in preparation for assuming a leadership role within the department. Throughout the 12-month rotation, the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.

An individualized development plan is created to map out rotations based on the individual’s background, experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12-month rotation, the candidate will be placed in a suitable management position, serving an 18-month bond with the company.

Housekeeping

The Housekeeping Team is managed by a professional, friendly and dedicated team of Room Attendants, House Attendants and Team Leaders. Your leadership skills and the values you model as Management Trainee will inspire your team - not only to ensure an exception in-room guest experience, but also to grow their careers with Fairmont Singapore and Swissôtel The Stamford.

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

Standard Operating Procedures for Rooms Cleaning/Checking
Housekeeping Management Systems which includes Opera, E-Housekeeping
Inventory Control/Purchasing Procedures
Budget and Forecast reports
Mastering soft skills through interaction with various departments, handling guest feedback, coaching colleagues
Projects Exposures related to productivity, expense control and guest satisfaction
Participation in committees

Requirements:

Shift Work (including Sundays and PHs)
Constant standing and walking throughout shift
Must be able to bend and lift heavy items
The position is only open to Singaporeans and Singapore Permanent Residents.

Qualifications

Diploma/Degree in Hotel Management or related disciplines
Fresh degree holders are preferred
Excellent interpersonal and communication skills both written and verbal
Possesses a positive attitude, mature, highly initiative and a self-starter
Leadership ability, possesses drive and passion to serve others
A good team player who is able to work independently and multi-task in a fast paced ever-changing environment
Proficient in MS Office Applications

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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