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Listing Support Processor (Temporary Part Time Employment) - Remote ID-5048

As a seasonal Listing Support Processor, you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors, and Redfin licensed coordinators throughout the day. You won't have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You’ll use Redfin online tools to track your work and share information across teams and you have polished written and oral communication.

Day-to-Day Responsibilities

Qualifications

  • A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.
  • An interest in, or exposure to, the real estate industry.
  • Exceptional attention to detail; nothing gets past you.
  • Excellent organizational skills and strong interpersonal abilities.
  • Proficient in verbal and written communication, ensuring clarity and conciseness.
  • Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment.
  • Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools.
  • Experienced in using email and phone as primary communication tools.
  • A calm and composed approach to problem-solving and communication.
  • Be able to work from home in a distraction-free work environment.
  • Be resourceful. Always think ahead and solve problems before they become significant issues.
  • Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously.
  • High level of accountability and a strong service orientation, prioritizing client and agent success.

What We Offer

  • A competitive hourly wage.
  • The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
  • Comprehensive training and support to ensure you are well-equipped to succeed in your role.
  • Fully remote work environment. You may be asked to work in a local office 1-2 times per month at your manager's request.
  • Possibility for extended engagement with Redfin and career opportunities beyond the initial seasonal hiring period

About Redfin

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $16.20 - 24.30. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer paid sick leave (accrued at 1 hour for every 30 hours worked) and any other benefits required by applicable law.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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