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[Hiring] Manager, Professional Tax Services @Greenshades Software ID-5248

Role Description

The Manager of Professional Tax Services leads and develops a team of Professional Payroll Tax specialists. Ensures timely & accurate tax processing for tax service clients. Ensures timely and efficient client support and issue resolution and fosters a culture of continuous improvement within the managed service team to enhance client satisfaction and retention. Responsible for ensuring training, onboarding, best practices and knowledge articles are in place. Identifies cross-selling and upselling opportunities as applicable.

  • Collaborate with internal teams, including Payroll Tax Specialists, Product & Implementations to ensure seamless service delivery, troubleshoot issues, and implement process improvements.
  • Oversee the utilization and optimization of payroll software, collaborating with the Development & Products teams to address any technical issues or software upgrades.
  • Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance.
  • Perform other work as requested by your supervisor.
  • Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed.
  • Monitor key performance indicators (KPIs) related to client satisfaction, renewal rates, and on-time delivery, and take corrective actions as needed.

Qualifications

  • Bachelor's degree in business administration, finance, or a related field or equivalent work experience
  • Certified Payroll Professional certification strongly preferred
  • Minimum of 4 years of experience in client services or account management roles, preferably within the payroll or HR services industry.
  • Power BI experience preferred but not required
  • Proven track record of driving client satisfaction, retention, and growth.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of payroll processing and tax compliance regulations preferred.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
  • This is a remote position
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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