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GENPACT HIRING FOR CONTENT MODERATION(NON VOICE) Id-4581

Job Description

Welcome to Genpact, a global professional services firm that specializes in digital transformation and innovative business process management. With over 115,000 passionate and driven individuals, we partner with the world’s biggest brands to make a meaningful impact. At Genpact, we combine the power of technology and human ingenuity to drive positive change and create a better world. We foster a startup spirit, daring to dream in digital and reinvent the ways companies operate.

Job Summary

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We are currently seeking a talented Content Moderator (Non-Voice) to join our dynamic team. This role offers an exciting opportunity to work in a fast-paced, intellectually stimulating environment. As a Content Moderator, you will play a vital role in maintaining quality standards and ensuring an excellent user experience. If you possess a strong work ethic, enjoy collaborating within a team-oriented environment, and thrive in a dynamic setting, we want to hear from you!

Responsibilities

  • Provide resolution to maintain standards of quality in content moderation.
  • Review content and apply prescribed guidelines to provide appropriate resolution.
  • Recognize trends and patterns in content and raise any timely concerns.
  • Provide insights and suggestions to improve user support.
  • Maintain a thorough understanding of processes and policies.
  • Deliver excellent customer service to ensure customer satisfaction.

Qualifications

Minimum Qualifications

  • Any Graduate degree.
  • Freshers are eligible to apply.
  • Fluent in the English language.

Company Culture and Values

At Genpact, we are proud to be an Equal Opportunity Employer. We embrace diversity and inclusion and do not discriminate based on race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. We strive to create a dynamic work environment that fosters respect, integrity, customer focus, and innovation.

Additional Information

  • Role: Customer Service
  • Salary: Not Disclosed by Recruiter
  • Industry: BPO / Call Centre
  • Department: Customer Success, Service & Operations
  • Role Category: Customer Success, Service & Operations – Other
  • Employment Type: Full Time, Permanent

For more information about Genpact and our innovative solutions, please visit www.genpact.com. Connect with us on Twitter, Facebook, LinkedIn, and YouTube for the latest updates and insights.

Please note that all applications should be submitted in English language. We look forward to receiving your application and welcoming you to our relentless pursuit of better!

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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