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Customer Service Representative – Hybrid – Must be located in OK- $16.25 / hour, Monday – Friday! Id-4902

Customer Service Representative

Dreaming of a Career Where You Can Make a Difference From Home? Join as as a Customer Service Representative…

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of a working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside within 50 miles of Tulsa, OK

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Why This Role Will Change Your Career for the Better

This isn’t just another customer service job. As a Customer Service Representative with InnoSource, you’ll be joining a company that invests in your success and values your contributions. Here, you’ll be the trusted voice for American Electric Power (AEP) customers, guiding them through their questions and making a real difference in their day.

What’s more? This is an inbound-only role. You’ll never be asked to make cold calls or push sales. Just focus on delivering world-class service and leave the selling to someone else.

Here’s What You’ll Love About Working With Us:
• True Work-Life Balance: Say goodbye to commuting stress! Work remotely from home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you’re looking to boost your earnings.
• Growth Opportunities: We don’t just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you’ve been waiting for.
• A Supportive, Team-Oriented Culture: You’ll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You’re never on your own here!

Key Responsibilities – Customer Service Representative

What You’ll Be Doing Every Day:
• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone—no sales required.
• Collaborating with your teammates to ensure every customer gets the help they need.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Education and Experience – Customer Service Representative

The Ideal Candidate for This Role:
• Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way.
• Thrives in a remote work setting with a stable work history, and is passionate about providing outstanding service.
• Holds a high school diploma or GED and is authorized to work in the United States.
• Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most.

Benefits and Pay – Customer Service Representative

Why InnoSource is the Best Place for Your Career:
• Competitive Pay: Starting at $16.25 per hour with regular opportunities for overtime.
• Comprehensive Benefits: Including health and life insurance, dental reimbursement, and more.
• Your Home is Your Office: No commute, no traffic, just the comfort of working remotely.
• Long-Term Career Potential: This role is more than just a job—it’s the gateway to a bright future, with opportunities to grow.

Ready to take the next step in your career? Apply now and experience what it means to truly love where you work!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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