Customer Service call center Representative Work From home Id-3743

Job Description

We are seeking a skilled Customer Service Representative (Call Center experience).to join our client’s team, one of the US’s largest Security companies.

 

Shifts Available:

  • Shifts range between 11:00 AM to 7:30 PM and 3:30 PM to 12:00 AM.
  • Must be available to work at least one weekend day (Saturday or Sunday).

Training Schedule:

  • Training Period: Monday through Friday from 12:30 PM to 8:00 PM.
  • Nesting Period: Monday through Friday from 10:30 AM to 7:00 PM or 1:00 PM to 8:30 PM, depending on class size and trainer availability.

Job Overview:
The Call Coordinator will manage inbound calls from potential and existing ADT customers, determining the purpose of the call and transferring it to the appropriate department. This position involves handling high call volumes in a fast-paced environment and requires excellent communication and time management skills.

 

Key Responsibilities:

  • Answer inbound calls from customers to assess the reason for their inquiry.
  • Transfer calls to the appropriate department based on customer needs.
  • Maintain call accuracy and follow ADT’s established call scripts.
  • Ensure each call is handled with professionalism, efficiency, and courtesy.
  • Achieve high schedule adherence, with at least 95%+ on-time attendance.
  • Maintain call accuracy through regular auditing to ensure correct actions and script compliance.
  • Work effectively under pressure and handle 200+ calls daily.
  • Ensure accurate customer data capture for business success.

 

Qualifications:

  • Previous experience in a fast-paced call center environment is required.
  • Strong time management skills with the ability to work in a structured environment.
  • Positive, enthusiastic attitude with self-motivation and a quick learning ability.
  • Intermediate proficiency with computer applications and technology.
  • Excellent communication skills and understanding of telephone etiquette.
  • Must reside in the United States and have a quiet, distraction-free work environment.
  • Availability to work a shift schedule, including weekends (Saturday or Sunday).

 

Computer Equipment Requirements:

  • Accepted Specs:
    • Intel I3 processor or higher (I3, I5, I7), AMD Athlon Silver or Ryzen 3 processor or higher.
    • Minimum of 8GB RAM installed.
    • Functional USB Headset.
    • Ethernet port for a wired internet connection.
    • Minimum internet speed of 25 Mbps (download and upload).
    • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net.
  • Unacceptable Specs:
    • Chromebooks or MacBooks.
    • Intel N95, Pentium, or Celeron processors.
    • Bluetooth or Analog Jack Headsets.
    • Wi-Fi only connections.

 

Shifts Available:

  • Shifts range between 11:00 AM to 7:30 PM and 3:30 PM to 12:00 AM.
  • Must be available to work at least one weekend day (Saturday or Sunday).

 

Training Schedule:

  • Training Period: Monday through Friday from 12:30 PM to 8:00 PM.
  • Nesting Period: Monday through Friday from 10:30 AM to 7:00 PM or 1:00 PM to 8:30 PM, depending on class size and trainer availability.


Performance Metrics:

  • Schedule Adherence: 95%+
  • Aftercall Work (ACW): Less than 4 seconds.
  • Call Accuracy: Regular audits to ensure proper script following and correct actions taken during calls.


Screening and Onboarding:

  • Candidates must complete screenings and drug tests within 48 hours of an offer.
  • All screenings must be completed by Monday before the candidate's start date.


Attendance Policy:

  • Candidates cannot be absent during the first 6 weeks of their assignment.

 

Growth Opportunities:

  • Full-time employment opportunities available for those who successfully complete training and demonstrate performance excellence.

 

Computer Requirements

 

Computer Equipment Requirements

(All candidates will be required to provide snapshots of equipment specs and internet speed)

Specs Accepted

Cannot Work With

Intel I3 processor or higher (I3, I5, I7)

Chromebooks or MacBooks

AMD Athlon Silver or Ryzen 3 processor or higher

Intel N95, Pentium or Celeron processor

Minimum of 8gb RAM memory installed

Bluetooth or Analog Jack Headset

Functioning USB Headset

Wi-Fi only connections

Ethernet port for wired internet connection

Celeron

Additional Requirement: Internet Speed: Minimum of 25 mbps (download and upload)

 

About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts