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Content Strategy Lead Id-4597

Become a part of our caring community and help us put health first

Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver an easy, personalized healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for all our members.

We are looking for a Content Strategy Lead who is human-centered, detail-oriented, and influential. You will work surrounded by peers with diverse skillsets to design end-to-end member experiences. You will lead the development of content strategies shared among multiple stakeholder groups and create and implement guidance that ensures distributed publishing teams communicate accurately, consistently, and strategically about products and services across member touchpoints.

Key Role Functions

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Design and lead content workstreams within large and complex projects

Define and evolve content strategies that align multiple stakeholders in support of member objectives and business goals

Inventory and assess product and service content for accuracy, clarity, completeness, and consistency across member journeys

Lead creation and socialization of tools, standards, and guidelines that support content creators, reviewers, and publishers

Define governance needs and create governance plans in coordination with business partners

Ensure content success metrics are defined, measured, and tracked to inform improvement opportunities and successes

Form trusted relationships that lead to influence and partnerships across departments.

Co-design and apply user research to inform content development and optimization

An exceptional content strategist on our team is relentlessly curious. They quickly identify the right work to do and how best to do it. They draw out what’s important in concise, actionable ways and avoid getting stuck in swirl or perfection. They move stakeholders and team members forward with a pragmatic focus on impact. And they remain undaunted in fluid and dynamic situations, such as changing constraints, timelines, and priorities.

Use your skills to make an impact

Required Qualifications

Bachelor’s degree

7+ years of human-centered design and content strategy experience

2+ years of horizontal leadership experience (collaborating across various departments to drive cross-functional initiatives)

Demonstrated experience designing and leading content workstreams within large and complex projects

Demonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing)

Expert facilitation skills with the ability to design and deliver multiple types of design activities with consumers and business stakeholders

Advanced communication and storytelling abilities

This is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business Hours

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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