Account Manager, Support Suite ID-9624

April 9, 2025

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Other Jobs You May Be Interested In

About the Team

The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our Mid-Market customers and your skills will be instrumental in driving revenue.

About the Role

The Account Manager (AM) will manage a portfolio of 150-180 accounts, focusing on driving growth and retention. Working closely with your Customer Success Managers (CSMs), the AM will identify and capitalize on expansion across multiple products: Automate, Convert, Voice.

What You’ll Do

Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

Who You Are

Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.
Results-Oriented: Focused on achieving and surpassing growth and retention goals.
Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
🏥 We provide private health insurance and retirement pension
💆🏻♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

{"@context":"https://schema.org/","@type":"JobPosting","title":"Account Manager, Support Suite","description":"

About the Team

About the Role

What You’ll Do

Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

Who You Are

Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.
Results-Oriented: Focused on achieving and surpassing growth and retention goals.
Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
🏥 We provide private health insurance and retirement pension
💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

","identifier":{"@type":"PropertyValue","name":"Account Manager, Support Suite","value":"46ec2055-f67b-4b30-8ae8-312827efed57"},"datePosted":"2025-02-26","hiringOrganization":{"@type":"Organization","name":"Gorgias","sameAs":"https://gorgias.com","logo":"https://app.ashbyhq.com/api/images/org-theme-logo/a9bb78a3-03d7-4a3e-8e21-b1c86bab16b4/8ebc1321-ae4e-4035-8c70-a2f2dad8f994/03ed0f9d-75aa-4a4b-8237-172ed616a2db.png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"California","addressCountry":"USA"}},"employmentType":"FULL_TIME","jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"USA"}}

Back to blog

DISCLAIMER

Account Manager, Support Suite ID-9624

Other Jobs You May Be Interested In

About the Team

About the Role

What You’ll Do

Who You Are

Perks & Benefits

About the Team

About the Role

What You’ll Do

Who You Are

Perks & Benefits

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?